Will I be able to pay my bill during the change?

Yes, you will be able to pay in-person at the utility office or over the phone during regular business hours.  However, some of our other payment methods (online and automated phone pay) will be temporarily unavailable while we transition between systems.  If you are paying by mailed check or bank draft, there will be no changes and your payments will continue without interruption.  Additionally, our staff will be taking phone payments and manually processing credit cards until the automated phone pay system is re-enabled.

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1. Why is the billing system changing?
2. When will the change occur?
3. Will I be able to pay my bill during the change?
4. Do I need to do anything to ensure my bank draft payments continue?
5. Will there be any changes to my utility rates?
6. Will I have a new account number?
7. Will I get a new bill?
8. How will I pay my pre-existing bill online after the change?
9. Do I need to create an account to pay a bill online?
10. What are some of the benefits of paying a bill online?